FAQ
Frequently Asked Questions (FAQ)
Welcome to MERQANT! We're here to help make your shopping experience as smooth as possible. Below are answers to some of our most frequently asked questions. If you don't find what you're looking for, please don't hesitate to contact us at info@merqant.com.
Orders and Shipping
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How do I place an order?
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Simply browse our products, add the items you wish to purchase to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
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Simply browse our products, add the items you wish to purchase to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
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What payment methods do you accept?
- We accept Visa, Mastercard, American Express, PayPal.
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How much does shipping cost?
- We are pleased to offer free shipping on all orders!
- We are pleased to offer free shipping on all orders!
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How long will it take to receive my order?
- Order processing typically takes 1-2 business days. Shipping times vary depending on your location. Estimated delivery times are provided at checkout.
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Do you ship internationally?
- Yes, absolutely! We are proud to offer international shipping to customers around the globe.
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How can I track my order?
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Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package.
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Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package.
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Can I change or cancel my order?
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If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, we cannot guarantee changes or cancellations once an order has been processed.
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If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, we cannot guarantee changes or cancellations once an order has been processed.
Returns and Exchanges
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What is your return policy?
- We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it for a full refund or exchange. Items must be in their original condition and packaging.
- We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it for a full refund or exchange. Items must be in their original condition and packaging.
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How do I initiate a return or exchange?
- Please contact our customer service team at info@merqant.com to initiate a return or exchange. We will provide you with instructions on how to return your item.
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Who pays for return shipping?
- Сustomer pays for return shipping.
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When will I receive my refund?
- Refunds are processed within 30 business days of receiving the returned item.
Products
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What about your products?
- We source our products from a variety of trusted suppliers around the world, focusing on quality and sustainability.
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Are your products eco-friendly?
- We are committed to offering eco-friendly products.
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How do I care for my products?
- Care instructions are provided on the product pages and on the product packaging.
Account and Security
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Do I need to create an account to place an order?
- No, you can check out as a guest. However, creating an account allows you to save your information for faster checkout in the future.
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Is my personal information secure?
- Yes, we take your privacy and security seriously. Our website is secured with SSL encryption, and we do not share your information with third parties.
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How do I reset my password?
- You can reset your password by clicking on the "Forgot Password" link on the login page.
Contact Us
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How can I contact customer service?
- You can contact our customer service team by email at info@merqant.com.